Enjoy 15% off à la carte food orders above $100! *Comp delivery for orders above $150.

Ordering & Payment

How do I place an order?

  1. Select the products you desire. You may also shop by product category for convenience.
  1. Add the products to your shopping cart.
  1. Checkout is made easy for you.
  2. Login to your account to make ordering a simple and quick process!
    (If you don't have one, create your account today!)
  3. Enter your payment details & click on "Checkout".
  4. Your order would then be successfully placed.

You will receive a confirmation email for your purchase shortly. 


What is the minimum amount for Raffles Grab & Go Online purchases?

There is no minimum purchase.  Delivery charges will be based on total weight of all items purchased and calculated automatically when delivery address is confirmed.  Payment amount is not inclusive of local tax, import and customs duties which may be subjected depending on destination country.

Can I call Raffles Grab & Go to place an order?

You may get in touch with Raffles Grab & Go at 

After ordering and making my payment, what should I do next?

After you have successfully placed your order, our Customer Service team will conduct a verification of your order and payment and update you as soon as possible by email.

How do I know if my payment status is successful?

An email notification on whether your payment was successful will be sent to you once your order has been confirmed.


What are the payment modes available?

All prices stated are in Singapore dollars (SGD) and includes GST

For payment, we accept all major credit cards supported by VISA, Mastercard and JCB.


Is cash on delivery available?

As we are using a 3rd party logistic company, we do not accept any cash on delivery.

Do you keep my credit card details?

As your security is of utmost importance to us, every credit card transaction occurs within a secure environment.

For the payment that you have made, for security purposes, we do not retain your credit card information after your order is completed; it is submitted directly to our banks.

Can I change item(s) from my order after the order has been processed?

We apologize that we are unable to change the item(s) in your order once it has been processed, as your order would have already been prepared. 

What should I do if I have changes to my order?

Please note that cancellation can be made at no charge at least one hour prior to selected collection time and two hours prior to selected delivery time. Please call 6412 1816 or email singapore@raffles.com for urgent queries. 

Please note that full charges will apply and promotions will not be valid for any no-show or last minute cancellation.